Privacy Policy

SoulScape Services is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable laws in Ontario, including the Personal Health Information Protection Act (PHIPA).

By using our website or services, you consent to the practices described in this policy.

We may collect the following types of information:

Personal Information

  • Name, email address, phone number

  • Contact details submitted through forms or inquiries

Personal Health Information (PHI)

If you become a client, we may collect:

  • Health history and background information

  • Session notes and clinical records

  • Treatment plans and related documentation

Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

Confidentiality and Use of Personal Health Information

All personal health information is kept strictly confidential and is only accessed by authorized professionals involved in your care.

We may disclose your information only under the following circumstances:

  • With your explicit consent

  • When required by law (e.g., risk of harm to self or others, child protection concerns, court orders)

Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent (where applicable)

  • Request information about how your data is used or disclosed

Requests can be made in writing using the contact information below.

Limits of Confidentiality (Important)

While confidentiality is a core part of psychotherapy, there are legal limits. Information may be disclosed without consent if:

  • There is risk of serious harm to yourself or others

  • There is suspected abuse or neglect of a child or vulnerable person

  • Records are subpoenaed by a court of law

These limits will also be discussed during the informed consent process.

Contact Information

SoulScape Services
Email: admin@soulscapeservices.com

13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

By using this website or engaging in our services, you acknowledge that you have read and understood this Privacy Policy.

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